Tulum Private Transportation, Premium Chauffeur Service, Taxi Cab & Shuttle Service

No. When you book with Elife Transfer, you get fixed prices. The fare you see at checkout is exactly what you pay. We cover all tolls, taxes, and additional fees, so you don't have to worry about the meter running during traffic jams in Tulum.

Your driver will meet you at a designated "Meet and Greet" point inside the arrivals area, holding a sign with your name. We also send you the driver's contact details via SMS and email before you land, so you can stay in direct contact. Always check your e-ticket for specific instructions on how to meet your driver.

We track your flight in real-time. If your plane arrives late, your pickup time is automatically adjusted at no extra cost. Every airport booking also includes 60 minutes of free waiting time to give you enough space to get through immigration and collect your luggage. For any delay of over an hour, please contact us at the number provided in your e-ticket.

Yes. We offer specialized wheelchair-accessible vehicles (WAV) equipped with ramps or lifts. Unlike standard rideshare apps, you can book these vehicles in advance to ensure a safe and comfortable ride for passengers with mobility needs.

Yes. We offer a hourly chauffeur service for travelers who need maximum flexibility. This is the best option for business meetings, city tours, or errands that require a dedicated driver waiting for you at each stop.

Yes. You can request child seats, infant seats, or boosters during the booking process. We prioritize family safety and ensure that your vehicle is properly equipped for younger passengers.

Yes. You can cancel your trip for a full refund or change your travel details through your account. We understand that travel plans change, so we offer a flexible cancellation policy. Just make sure to check the specific deadline in your confirmation email, as most trips can be canceled up to 24 hours before pickup.

You can book as far in advance as you like, but we recommend at least 24 hours in advance to guarantee the type of vehicle you prefer, especially for wheelchair-accessible vans or executive sedans. 

Each type of vehicle has a specific luggage capacity that is indicated during the booking process. If you have oversized luggage, golf clubs, or strollers, we recommend booking an SUV or private van to ensure everything fits comfortably without additional fees.

Tipping is completely at your discretion. Your booking already includes all taxes and tolls, so there are no "mandatory" extras. If you feel your driver provided exceptional service, you can tip them directly in cash, but it is never required.