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1.Which are the benefits of using private airport transfer services?

Using private airport transfer services offers several benefits:

Convenience: Private airport transfer services provide door-to-door transportation, eliminating the need to navigate public transportation or wait for taxis. They offer a hassle-free experience by picking you up from your location and dropping you off directly at your destination.

Time-saving: Private transfers can save you time by minimizing waiting times and providing efficient transportation. You won't have to wait in long queues for taxis or shuttle buses, as the service is tailored to your schedule.

Comfort: Private airport transfer services often provide luxurious vehicles with ample space for passengers and luggage. You can relax and enjoy a comfortable ride without the inconvenience of crowded public transportation.

Safety and reliability: We prioritize safety and hire professional drivers who are experienced and well-trained. We ensure that our vehicles are well-maintained and adhere to safety regulations, providing you with a secure and reliable transportation option.

Personalized service: Private airport transfers offer a personalized experience. You can choose the type of vehicle that suits your needs, whether it's a sedan, SUV, or even a luxury car. The service can also be tailored to accommodate special requests or requirements, such as child seats or wheelchair accessibility.

Local knowledge and assistance: Private transfer services typically employ local drivers who are familiar with the area. They can provide you with useful information, recommendations, and assistance during your journey, such as suggesting local attractions or helping with your luggage.

Privacy: If you value privacy, private airport transfers offer a secluded and intimate setting. You won't have to share the vehicle with strangers, as you would in public transportation, allowing you to enjoy a more personal experience.

Cost-effectiveness for groups: Private transfers can be cost-effective, particularly for groups or families traveling together. Instead of booking multiple taxis or arranging separate transportation, a private transfer can accommodate everyone in a single vehicle, reducing overall costs.

2.What are airport shuttle services?

Airport shuttle service, also known as an airport shuttle or an airport transfer, is a transportation service that operates between an airport and various locations, such as hotels, city centers, or specific destinations. It is a shared transportation option that picks up multiple passengers at different locations and transports them together in a single vehicle to or from the airport.

3.What is the difference between airport transfer and airport shuttle?

Airport transfer refers to a private and personalized transportation service, whereas an airport shuttle is a shared transportation service that picks up and drops off multiple passengers along a fixed route.

1.What kind of services does Elife offer?
We are the service that fits you. We offer private taxi services, long-distance drives, bus, and party bus rentals, limo service, and airport shuttles, among other options. Get to know all our services here .
2.How do I receive my booking confirmation?

Your reservation details will be sent to your mobile number by SMS or WhatsApp and to your email a few minutes after you have made your payment.

3.What is Elife's coverage?

We cover more than 1,500 airports in 150 countries.

4.How long before my travel can I make my reservation?

You can make your reservation up to a year in advance, but only 24 hours in advance will assure you the best service.

5.How can I book a service if the destination address is not on the site?

If you cannot find the address, please contact our Customer Support Center ((+1800) 814-4204) or send an email to to confirm our coverage.

6.How many passengers can travel?

Each of our vehicles has a specific passenger allowance. At the time of booking, we will suggest the type of vehicle for the number of passengers and luggage.

7.Can I make a specific request for my ride?

Yes, before making the payment you will find a field for Notes to the driver. There you can make your request: space for a wheelchair, child seat, pet transportation, or a specific driver. It is necessary to do it in advance to guarantee availability. You will be able to confirm the status of your request using the link that will be sent with your reservation code.

8.Why do I need my flight number?

Only to ensure a better service, avoid delays and assure that our drivers can be at the airport waiting for you at the right time.

9.If my travel is to the airport, how can I choose the right time for pick-up or drop-off?

When you enter your flight number, the travel time will be set automatically, between 2 and 3 hours before flight departure and 1 hour after scheduled arrival for international flights / 30 minutes for domestic flights, there is also the option to change the time of the service according to your preferences.

10.If I don't know my flight number yet, can I book a transfer to/from the airport?

Yes, you can. We will request you to send it when available and our Customer Service staff will contact you and confirm the flight number with you.

11.Can I bring my pet on my trip?

Of course, remember that you must request to travel with domestic pets in advance. All pets must travel in their crate.

12.What are your business hours?

Our business hours are 24/7, we are available for you always. Just dial our toll free emergency number (+1800) 814-4204.

1.Can I make a stop before arriving at my destination?

If you need to add a stop along the route, please contact us. Additional charges may apply depending on the number of stops and the time/distance of each stop.

2.What happens if I book airport transportation and my flight is delayed?

With your flight number, we will track the status of your flight and adjust your pick-up time. Flight-related delays do not affect your free waiting time.

3.What languages do drivers speak?

All our drivers speak English, in addition to the local language of your destination. If you need a driver who speaks a specific language, please request in advance to assure availability.

4.How long can the driver wait for me?

It depends on the service booked. Airport transfers, as well as other services, include a waiting period of 15 minutes at no additional cost. From the airport, there is a waiting period of 60 minutes. If you require extra time, please contact our Customer Service Representatives at +1 800 814 4204*. Extra charges may apply for additional waiting periods.

* Subject to the driver availability, not guarantee

5.What can I do if I can't find my driver?

If you cannot find your driver at the airport or the meeting point, please contact us (using the link provided by SMS or messaging service) and we will contact you with your driver. You can also contact our Customer Service Representatives at +1 800 814-4204.

6.How can I recognize my driver?

Your driver will have your information, your full name, and phone number, so he/she will contact you to define the meeting point. Your driver will always identify him/herself as Elife staff.

7.Can I make changes to my reservation?

There are two ways to make changes to an existing reservation: directly on the reservation link or by calling one of our Customer Service Representatives (+1 800 814 4204) and having your reservation number and name ready. Any changes made to your reservation should be made at least 24 hours before your service*.

* If you book with an agency or third party company we recommend you to contact the agency.

8.If I make changes to my reservation, could there be changes to the fare?

Charges may be applied to the final price depending on changes. Please note that if you need to change your reservation, you must do so at least 24 hours before your scheduled pick-up time.

9.What should I do if I need additional passenger and/or luggage space, exceeding the maximum of the vehicle I selected?

Please contact us as soon as possible to make the necessary adjustments to your reservation (additional charges may apply). Our drivers and vehicles cannot carry more passengers and luggage due to local regulations, insurance policies, and safety reasons.

10.Can I cancel my reservation?

Yes, you have 24 hours before your reservation to cancel and receive a full refund. A full charge for your service will be applied in case of any cancellation below the 24-hour limit.

If you booked on our site, you can have a full refund. If you booked by an agency you should contact them.

11.fter I cancel, how long does it take for the refund to be reflected?

We will process your refund within 72 business hours, it should be reflected in your bank account within 7 business days.

12.If I am not satisfied with the service, how can I file a complaint?

We are sorry to hear that the service was not up to your expectations. You can submit your complaint through one of our Customer Service representatives, have your reservation code and name ready, or send an email to, we will respond within 48 business hours.

13.What are your business hours?

Our business hours are 24/7, we are available for you always. Just dial our toll free emergency number: (+1 800) 814-4204.

1.What are the payment options?

All payments are made through Stripe, a leading U.S. financial services company for secure payments. Stripe accepts Visa, MasterCard, JCB, Union Pay, Discover, Nuvei and American Express.

2.In what currency can I pay?

Our payment platform accepts all currencies of countries where we provide services.

3.What is included in the travel rate?

Our rates include tips, parking, fuel, taxes, and road toll charges.

4.What can I do if my card is charged twice?

Send an email to to track your reservation and make the refund as soon as possible.

5.Can I receive any additional charge for my service once I have paid for it?

Yes, if you make an unscheduled stop or if you have a waiting period longer than the minutes included in the booked service. Always remember to let us know all your requirements to get the final rate before booking.

6.What are your business hours?

Our business hours are 24/7, we are available for you always. Just dial our toll free emergency number:(+1 800) 814-4204.

1.Are drivers experienced?

All our drivers have a wide experience in different types of transportation: bus, limousine, etc. Each one of our trips is performed by qualified professionals to provide you with an enjoyable and safe trip.

2.Does the driver app distract the driver?

Our driver app was created to require minimal attention. It allows our drivers to concentrate on the road using the navigation app of their choice.

3.What happens if an accident happens during my transportation?

Our vehicles are insured, just like all our clients, in case of an accident you will be attended to promptly.

4.Do I need to wear a mask during the trip?

All users and drivers should always wear a face mask.

If you require more information about COVID19 prevention measures, please contact us at +1800814 4204.

5.What is the COVID19 biosecurity policy?

Our vehicles are sanitized before and after each trip. You will also find antibacterial gel inside the vehicle and both passengers and drivers will have to wear a mask.

If you require more information about COVID19 prevention measures, please contact us at (+1 800) 814-4204.

1.How do I start growing my fleet and chauffeur business with Elife?

We are glad you want to work with us! First of all, get in contact with us at to get you started. You will have to take an introductory course and then a test, both online. We will have to check if your vehicle is suitable, that you have a valid driver's license and a valid car insurance.

2.Which services can I provide?

Depending on your vehicle,if you own a sedan or similar you can provide airport shuttles, taxi hailing, or special events transportation. If you have a bus or minivan you might be suitable for other services.

3.In which countries or cities can I start partnering with Elife?

We currently operate in more than 150 countries, but we are always looking for drivers in new cities and airports. Don't hesitate to contact us, we can always start working on new locations.

4.Does Elife work with an app?

When you start working as a driver, you'll need to add Elife to your phone's home screen. It works as an app but it redirects you to our website.

5.How do I sign up on the web platform?

After you contact us, we will give you your credentials for sign up. In case you forgot them, please contact our customer service representatives ((+1 800) 814-4204) .

6.How do I accept rides on the web platform?
7.How do I communicate with the passengers and manage the ride?
8.If I have a problem during my ride, who should I contact?

We're sorry this happened. Please contact your local customer service number:

(+1 800) 814-4204 (US-Customer service, toll free)

(510) 399-0452 (Partner)

+52 222 686 8160 (Mexico)

+61 2 8311 4271 (Australia)

+852 3620 2940 (Hong Kong)

+54 11 5239-3605 (Argentina)

+33 5 37 10 00 45 (France)

or email

9.How do I receive my payments?

When you are registered, we will contact you to obtain your bank account by email. You will receive your payments every week or month, depending on what you prefer.

10.I haven't received my payment, what do I do?

We're sorry this happened. If you have not received your payment for more than a week, please contact us at

Remember that you can find the complete driver's training here ( but in order to complete your register, you first need to contact us at

1.What kind of services does Elife offer?

In addition to regular transportation services: private taxi services, long-distance drives, bus, and party bus rentals, limo service, and airport shuttles. We also offer services for non-critical patients and wheelchair users, not to mention we are pet friendly. Our services could be scheduled by the hour or by private tours.

WAV and Pet transportation services must be requested before pickup.

2.What kind of business can pair up with Elife?

TRAVEL AGENCY: Travel agencies that work with us can earn commissions for each booking generated. Learn more .

CORPORATE: This modality is offered for corporates to save on ground transportation. We have a ride that fits your employees and suppliers. Learn More .

AFFILIATE: Whether through our API or by White labeling, we connect your web visitors to our unique booking engine, allowing them to book any private transportation service worldwide. Learn more .

HEALTH CARE: Non-Emergency Medical Transportation. A NEMT platform that grows with your business. Learn more.

HOTELS SOLUTIONS: Thousands of tourists a year are arriving at your hotel. It is time to prepare to receive them in the best way. Learn more.

CRUISES SOLUTIONS: No matter the size of the crew, we have the capacity to transport up to 55 passengers in a single vehicle, which will allow you to be relaxed knowing that everyone is safely traveling on the same transport to their destination. Learn more.

AIRLINES SOLUTIONS: Flexible, available, reliable. Focus on providing a world-class service, we will follow the lead while taking care of your passengers. Learn more.

3.What do drivers need to affiliate to Elife?

To assure quality in our services, we ask all our suppliers:

1. Valid transport license

2. Identification

3. Photos of the exterior of the vehicle and interior

4.Vehicle insurance

5.Vehicle registration

Learn more here.

4.What are the advantages of partnering with us?

-We offer competitive commissions per booking, and all commissions are paid on the first ten days of every month.

- All partners can choose to work with White-label or API.

5.I have problems with commission payments, what can I do?

If you are experimenting any kind of problems with commissions payments, please contact your Sales Representative or send an email to

6.Where can I find more information about the White-Label Elife app?

With the White-Label app you can easily start to offer this service to your site visitors. You can find a step-by-step guide at the following link:

7.How can I open an account with Elife?

Only OTAs or companies can open accounts with us. If you are interested in opening an account with us, please contact

8.I forgot my username/password, how can I restore it?

Please send an email to

9.What advantages do my customers get from choosing to work with Elife?

Any kind of ground transportation can be booked from any point, not only airports or hotels.

Safety and quality are always guaranteed, we have a strict biosecurity policy and highly qualified drivers.

We offer all types of ground transportation services: sedan, SUV, school bus, party bus, shuttles, and more.

We work with a flat rate with no extra charges at the end of the service.

10.Can we offer meet & greet service to our customers if we partner with Elife?

Meet and Greet services are offered upon request. Have in consideration that it may apply an extra cost in certain airports/countries due to high demand in those areas.

11.What is Elife's cancellation policy?

Any service canceled at least 24 hours before it will get a full refund, which will be issued between 5 to 7 business days after the cancellations have been placed. Cancellations within 24 hours before the service will be charged in full.

About airport pick-up services, in case of flight cancellation, a 100% refund will apply, even if it happens within 24 hours before the service.