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Frequently Asked Questions

Before you book

How far/near can I book a ride in advance? 

When and how do I receive my booking confirmation? 

How can I choose my pickup time?

Where’s the “Special request/ Notes for the driver” field located? / What can I ask for in this field?

I don’t know my flight number yet. Can I book an airport pickup/drop-off?

How can I book a ride for an address that can’t be found? 

Why do you need my flight number for an airport pickup/drop-off ride? 

What kind of ride services does ELife offer? 

What cities does ELife cover? 

How many passengers are allowed for a ride? 

Can you provide child car seat? 

How can I book a meet & greet sign? 

In which currencies can I pay for an ELife ride? 

How can I know the luggage capacity for the vehicle? / What happens if I need a bigger luggage allowance than the one stablished for my ride? 

Can I request for a specifc driver?

Can I request to make a stop along the way? 

What languages does ELife drivers speak? / How can I book a ride with a driver that speaks my language? 

Does ELife allow animals/pets in the cars? / How can I ask for a ride including animal transportation?  

I have a group arriving from different flights, what do I need to do? 

Which options do I have to pay for an ELife ride? 

Which charges and fees are included in my payment? 

Can I get any extra charges for my ride once I have paid for it? 

Before your ride

About the ride 

After the ride

About payments

About my ELife account 

COVID Safety measures  

Drivers' safety measures 

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