Refund and modification policy
You can cancel your trip through our website or contact our customer services support, It will be effective immediately. The refund depends upon the time when the cancellation is made. If you cancel the booking 24 hours before the service, you will get 100% refund, Unfortunately, we can not pay you any discount if you cancel your order before less than 24 hours of service.
Extensions depend upon the availability of the vehicle. For an available vehicle, extra charges will be applied at the same rate as you made a booking. No extra fee is charged for the modification. Extending the time of booking.
Extensions depend upon the availability of the vehicle. For an available vehicle, extra charges will be applied at the same rate as you made a booking.
Changes to reservation You can make changes to a reserved booking for up to two times.
You can make changes by calling the support center.
You can make changes by online submission.
ELIFE LIMO reserves the right to charge you extra for making changes. These charges fall in the category of administration.
Your changes will be recalculated and further or lesser rent will be charged. It applies to the changes made to:
- Drop off date and time
- Pick up date and time
- Drop off location
- Pick up location
- Airline and flight number
- Child seats
- Never Lost
- Vehicle group
- All other additional products
Remember, lead customer name and location can never be changed.
Changes at the time and address of pickup. If at the time of pickup, you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted. If you change the pickup address, you'll have to pay extra charges.
NO SHOWS/LOST RENTALS: PAY NOW RESERVATIONS
If you fail to pick up the vehicle at the mentioned time and location for any reason maybe, we reserve to make a LOSS RENTAL/NO SHOW charge.
Extra waiting time For extra waiting time, you will have to pay extra charges.
Making extra stops If you will make extra stops, you'll have to pay extra charges.